Indoguna (Singapore) increases customer service capability with SAP Business One
Nature of Business
v Food and beverage importer
Challenge
v Two separate systems prevented the company from obtaining a true, unified view of
the business
v Finance staff had to work long hours every month end, after the close of business, in
order to finalise the month's Sales and Account Receivables figures
v Customers orders processed under the old system relied on manual records on buying
patterns, resulting in slower response to customers' order
Solution
v AFON recommended SAP Business One for reporting features
v Integrate the disparate accounting system and operations management system on a
single, integrated platform
v Automate the company's business process via a real-time enterprise resource planning
(ERP) system
v Gain insights into customers' buying patterns and profitablility of each product line
v Completed implementation within three months
Result
v Gained a true, unified view of its entire business operation
v Increased staff's efficiency and productivity
v Savings of 3.5 hours per day by the Customer team to process customer orders
v Increased visibility enables inventory to be kept at an optimal level
v Improved credit management