Brewing discontent over poor support by previous vendor led to Super Coffeemix's decision to work with AFON

Nature of business

v Instant food and beverage manufacturing

Challenge

v Poor quality of support by previous vendor led to low levels of productivity among
end-users
v Lack of centralisation within purchasing system
v Financial consolidation hampered by lost 'linkages' among files
v Existing reports difficult to use

Solution

v As Super Coffeemix's new Accpac partner, AFON specifically developed a
       financial consolidation program to address existing lost 'linkages' problem
v Implemented Operational suite within Accpac to centralise purchasing challenges
v Customised reports to become more user-friendly and relevant to manufacturing
        business
v Offered Platinum level of support, which includes benefits such as guaranteed
        phone support response within certain timeframe

Result

v Increased productivity and technical capabilities among end-users
v Reduced processing time within purchasing system
v 50% time savings in closing processes; 50% reduction in related costs
v Consolidation carried out efficiently enough to meet Financial key performance
indicator (KPI)
v Improved usage of report tools for increased report generation