End users refused to adopt new system - Thye Huat Chan turns to AFON for help
Challenge:
v Poor implementation by previous Malaysian vendor resulted in many complications
v End users protest and refuse to adopt to new system
v Low productivity and morale among employees turned into costly delays in
production and day-to-day processes
v Management frustration over slow implementation and low returns on investment
for system
Solution:
v Consultation also revealed that their operations in different Malaysian states were
not integrated
v Revamped entire hardware and software application system to the latest version
v Designed customised financial and sales reports for management
v Provide sound training and understanding of new system to end users
Result:
v Integration among different states (eg Kuala Lumpur, Johor Bahru, Kelantan) meant
that operations throughout Malaysia were able to access to Headquarters in Penang
v Management able to get reports needed, like sales performance by product
v End users finally comfortable with adapting to new system