Retail: Kinokuniya

More than a bookstore chain, Kinokuniya strives to serve the local reading community better as a distinct cross-cultural hub. The retail chain holds more than half a million quality titles in Singapore alone, and has many outlets throughout Asia. Kinokuniya first turned to AFON for Sage Accpac ERP in 1999 when their previous vendor failed to deliver set expectations. Ten years later, the retail chain still remains a loyal AFON customer.

Kinokuniya Singapore turns to AFON to improve financial capabilities beyond book-keeping

"This is our 10th year with AFON, and we have again engaged AFON for upgrading our system. The high level of professionalism and competence which AFON has shown from pre-sales to after-project completion has greatly impressed us… the team responsible for the Sage Accpac ERP implementation is also resourceful, responsible and committed."
Kazuhide Momi, Accounts & Finance Division Manager, Kinokuniya

 

Challenge:

  • Needed new partner after previous vendor failed to deliver set expectations
  • Lack of financial reports in previous Accpac DOS system resulted in poor visibility
  • System version insufficient to meet growing business needs
Solution:
  • Kinokuniya chose Sage Accpac ERP for its powerful financial capabilities
  • Consultation revealed other areas of weaknesses e.g. poor chart of accounts
  • AFON redesigned their entire system, including P & L and reporting tools
  • Existing DOS version was upgraded to the latest Sage Accpac version
  • AFON also provided a complete, secure migration of old data to new system
Results:
  • Substantially improved visibility of entire financial system
  • Financial reporting process was simplified and made easier for end-users
  • Improved efficiencies and productivity
  • Overcame previous vendor’s implementation shortfalls with creative workaround solutions
  • Great client satisfaction. Kinokuniya has remained as a loyal customer with AFON for a decade
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