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Case Study


Kinokuniya Singapore is more than a bookstore chain; it strives to serve the local reading community better as a distinct cross-cultural hub. They boast more than half a million quality titles in Singapore alone, and many more outlets throughout Asia. Kinokuniya Singapore has been a satisfied customer of AFON IT for 20+ years.

Using: Sage 300 ERP (formerly Sage Accpac)

20+ Years of Customer Satisfaction

Insightful Management Reporting

Superior Business Visibility

The Problem

  • Previous vendor wasn’t able to optimise Sage 300 as per set expectations
  • Non-optimal reporting setup and low visibility over financial performance
  • Lack of financial reporting tools
  •  Poor design of charts of account

The Goal

  • Find a new vendor to maximise Sage 300's features
  • Find solutions to implementation shortfalls by their previous vendor
  • Redesign P/L and reporting tools
  • Revamp chart of accounts to enable improved quality of management reporting

In 1999, Kinokuniya Singapore needed a new software to replace their Accpac DOS accounting software, and to support their growing business requirements.

Kinokuniya chose to invest in Sage 300 (formerly Sage Accpac ERP) for its powerful financial capabilities.

Unfortunately, their original vendor didn't do a good job of implementation. Areas of weaknesses in their setup included:

  • Lack of financial reports, leading to poor visibility
  • Poor chart of accounts design
The bookstore chain selected AFON IT to redesign their entire system, including P & L and reporting tools. AFON IT also helped provide a complete, secure migration of old data to their new upgraded system.

In addition, AFON IT's consultants utilised creative workaround solutions to help Kinokuniya overcome their previous vendor’s implementation shortfalls.

Kinokuniya Singapore was greatly satisfied with the outcomes of their Sage 300 investment, and until this day still remains a loyal customer with AFON IT.

"We are particularly impressed with the level of customer service and professionalism they showed during and after the project," says Toru Okudaira, Division Manager for Accounting/Finance.


“This is our [now 20+] year with AFON. The high level of professionalism and competence which AFON has shown from pre-sales to after-project completion has greatly impressed us.”

kinokuniya logo_150x150
Kazuhide Momi
Accounts & Finance Manager, Kinokuniya Singapore
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With Sage 300, Kinokuniya Singapore substantially improved visibility of their entire financial system. Reporting was simplified for end-users, leading to improved efficiencies and productivity.

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