Kinokuniya, an AFON Client since 1999, Benefits from Efficiency Gains and Better Business Visibility

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About Kinokuniya (S) Pte Ltd

More than a bookstore chain, Kinokuniya Singapore strives to serve the local reading community better as a distinct cross-cultural hub. They've more than half a million quality titles in Singapore alone, and many more outlets throughout Asia.

Kinokuniya Singapore first turned to AFON for Sage 300 in 1999 when their previous vendor failed to deliver set expectations. 20 years later, the retail chain still remains a loyal AFON customer. 

Currently Using: Sage 300 ERP (formerly Sage Accpac ERP)


The Problem

Kinokuniya invested in Sage 300 ERP to support their growing business requirements. 

Unfortunately, their previous vendor was unable to deliver set expectations. As a result, their Sage system's reporting setup wasn't optimal, and visibility over their financial performance was low. 

Kinokuniya needed a new Sage vendor to revamp their system, allowing them to produce reports to manage their business more effectively.


The Goal

  • Find a new vendor to help them maximise Sage 300's features.
  • Find solutions to implementation shortfalls by their previous vendor.
  • Redesign P/L and reporting tools.
  • Revamp chart of accounts to enable improved quality of management reporting.

The Challenge

In 1999, Kinokuniya Singapore needed a new software to replace their Accpac DOS accounting software, and to support their growing business requirements. 

Kinokuniya chose to invest in Sage 300 (formerly Sage Accpac ERP) for its powerful financial capabilities.

Unfortunately, their original vendor didn't do a good job of implementation. Areas of weaknesses in their setup included:

  • Lack of financial reports, leading to poor visibility
  • Poor chart of accounts design

The bookstore chain selected AFON to redesign their entire system, including P & L and reporting tools. AFON also helped provide a complete, secure migration of old data to their new upgraded system.

In addition, AFON's consultants utilised creative workaround solutions to help Kinokuniya overcome their previous vendor’s implementation shortfalls.

Kinokuniya Singapore was greatly satisfied with the outcomes of their Sage 300  investment, and until this day still remains a loyal customer with AFON.

"We are particularly impressed with the level of customer service and professionalism they showed during and after the project," says Toru Okudaira, Division Manager for Accounting/Finance.

The Result

With Sage 300, Kinokuniya Singapore saw substantially improved visibility of their entire financial system. Their financial reporting process was simplified and made easier for end-users, leading to improved efficiencies and productivity.


Years of Client Satisfaction
Management Reporting
Business Visibility

“This is our 10th [now 20th] year with AFON. The high level of professionalism and competence which AFON has shown from pre-sales to after-project completion has greatly impressed us.”


Kazuhide Momi
Accounts & Finance Manager

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