Microsoft Dynamics 365 Field Service
Automate and streamline your service operations and onsite service delivery to customers. Leverage on Co-pilot and built-in AI agents to generate work order summaries, inspection templates and many more.
Build Good Customer Relationships With Field Service Management
Microsoft Dynamics 365 Field Service is a field service management solution that helps organizations deliver efficient onsite service. It enables customer service, dispatch, field service, and inventory teams to manage work orders, schedule technicians, track inventory, and complete service requests from a unified platform. As an award-winning Microsoft Dynamics partner in Singapore for over a decade, our AFON team will work closely with you to maximise your investment in Field Service:
Service Appointment Scheduling
Schedule and track service appointments through a customer portal powered by Microsoft Power Apps
Automate Communications
Keep customers informed throughout the service process with automated email and text notifications, as well as post-service surveys.
Microsoft Teams Integration
Share work order links that display key details directly in Microsoft Teams.
Unified Dashboard
Connect Field Service with Dynamics 365 Business Central to unify financial and inventory data for better analytics and reporting
User-friendly Mobile App
Keeps technicians informed of schedule changes and guides them through service work on the go.
Copilot AI
Generate customer responses, retrieve work order details using natural language, and quickly find relevant information in product manuals to resolve issues faster.
Discover the value of Field Service
See the real ROI of Dynamics 365 Field Service in this independent study by Forrester Consulting.
What Makes Us Different?
Hundreds of businesses have implemented and maintained their systems with AFON IT since 1999, and for a good reason: We're the only award-winning consultancy and implementation partner in Singapore that offers not one, but four top enterprise resource planning (ERP) software brands — SAP, Oracle, Microsoft, and Sage.
Finance-Savvy Consultants
Our ERP consultants have both finance and IT expertise to deliver solutions that truly meet your business needs.
Rapidly Earned Recognition
We’ve earned top industry awards and quickly become Singapore’s leading ERP partner, proving our expertise and success.
Flexibility Based On Requirements
At AFON IT, we offer you four world-class ERP systems to choose from, freeing you to find the best-fit system for your business requirements.
Connect your Field Service with ERP
Streamline your dispatch and scheduling, then sync it instantly with your financials. As one of Singapore’s leading Microsoft Partners, we bridge that gap. By unifying your field service with Dynamics 365 Business Central, you bring your scheduling, customer billing, and financial reporting under a single, automated system.
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