More than a bookstore chain, Kinokuniya Singapore strives to serve the local reading community better as a distinct cross-cultural hub. They've more than half a million quality titles in Singapore alone, and many more outlets throughout Asia.
Kinokuniya Singapore first turned to AFON for Sage 300 in 1999 when their previous vendor failed to deliver set expectations. 20 years later, the retail chain still remains a loyal AFON customer.
Currently Using: Sage 300 ERP (formerly Sage Accpac ERP)
Kinokuniya invested in Sage 300 ERP to support their growing business requirements.
Unfortunately, their previous vendor was unable to deliver set expectations. As a result, their Sage system's reporting setup wasn't optimal, and visibility over their financial performance was low.
Kinokuniya needed a new Sage vendor to revamp their system, allowing them to produce reports to manage their business more effectively.
In 1999, Kinokuniya Singapore needed a new software to replace their Accpac DOS accounting software, and to support their growing business requirements.
Kinokuniya chose to invest in Sage 300 (formerly Sage Accpac ERP) for its powerful financial capabilities.
Unfortunately, their original vendor didn't do a good job of implementation. Areas of weaknesses in their setup included:
The bookstore chain selected AFON to redesign their entire system, including P & L and reporting tools. AFON also helped provide a complete, secure migration of old data to their new upgraded system.
In addition, AFON's consultants utilised creative workaround solutions to help Kinokuniya overcome their previous vendor’s implementation shortfalls.
Kinokuniya Singapore was greatly satisfied with the outcomes of their Sage 300 investment, and until this day still remains a loyal customer with AFON.
"We are particularly impressed with the level of customer service and professionalism they showed during and after the project," says Toru Okudaira, Division Manager for Accounting/Finance.
With Sage 300, Kinokuniya Singapore saw substantially improved visibility of their entire financial system. Their financial reporting process was simplified and made easier for end-users, leading to improved efficiencies and productivity.
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