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Q Industries & Trade Pte Ltd is a leading regional player in the provision of hospitality solutions. They specialise in the supply and distribution of operating supply equipment (OS&E) for commercial kitchens.
Founded in 1987, Q Industries boasts an extensive clientele in hospitality industries all over Asia, which includes some of the most prominent restaurants, hotels and bars in the region.
Currently Using: Microsoft Dynamics 365 Business Central (Cloud) + Tasklet Mobile WMS
Q Industries had a legacy 15-year-old ERP system that wasn't easily customisable. It also lacked a quotation module, which meant their staff had to spend time sifting through spreadsheets to find items for each RFQ, which usually starts at 500+ SKUs. This could take up to 5 days just to produce the first draft, impacting their competitiveness as a solutions provider.
Other issues revolved around warehouse management productivity and slow, tedious reporting for their management team. With such a gap between what they needed and what they had, it was only a matter of time before Q Industries started looking for a suitable replacement to give them the competitive edge they needed.
A family business that is transitioning to the next generation of leaders, Q Industries takes pride in supplying its hospitality and F&B clientele with top quality products and solutions, which include their in-house Quantum Pro brand of kitchen OS&E products.
But with 10,000+ SKUs to offer, offices and warehouses to manage across the region, and a growing list of clientele across South-east Asia, India, Africa, and the Middle-East, their legacy ERP system could no longer effectively support their scale of operations.
Some problems they faced included:
Q Industries put out a tender for a new ERP system to replace their legacy ERP, and eventually selected AFON as their ERP vendor of choice. They were recommended Microsoft Dynamics 365 Business Central, as it met most of Q Industries’ needs.
“What set AFON apart from the rest is that not only did they understand our requirements, they even did some prototyping on their own initiative to find what is possible,” said Christophe Megel, the Executive Director. “They were able to give us a precise answer when we posed a technical question (for the RFQ), and that feels good, because we know we were talking to real professionals in the field.”
After the implementation of Business Central, “the office was on fire”, he adds. “There was excitement in the air, as everyone was eager to see what our new ERP system could do.”
The implementation reaped dividends for Q Industries, automating their business processes to the point that they reduced the time spent per project from start to completion by up to 70%.
More importantly, this has freed their team to spend more time thinking about how to source for intelligent, creative solutions for their prospects. This new competitive edge has helped them clinch several large deals since.
With the integration of the mobile warehousing app Tasklet into Business Central, Q Industries also saw time savings in their warehouses, as their staff could take advantage of on-the-go visibility of their inventory.
Q Industries has been very satisfied with the results, and are continuing their partnership with AFON to coordinate the Business Central project at their Vietnam branch.
With Microsoft Dynamics 365 Business Central, Q Industries enjoyed vast time savings thanks to automated data consolidation and report generation.
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