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Old Chang Kee Gains 50% in Logistics Time Savings while Reducing Staff Overtime

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About Old Chang Kee Ltd

Old Chang Kee Ltd Group is a S$73 million, Singapore-based, listed organisation with a global presence. They specialise in making and selling food products, including hot snacks, through their retail outlets.

Beginning as a humble food stall in 1956, they’re now a household name when it comes to curry puffs and other local favourites.

Currently Using: Microsoft Dynamics NAV + Microsoft Azure

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The Problem

Old Chang Kee wanted to increase the efficiency of key business functions like accounting, logistics, and production. 

At the time, each department used separate, unconnected systems, resulting in tedious manual work, repetitive data entry and staff overtime. For example, they'd to manually create warehouse route and pick lists. 

Old Chang Kee needed an integrated system to help them eliminate manual processes and be more productive, without having to invest in additional labour.

The Goal

  • Achieve more with their existing workforce.
  • Automate key processes to save time.
  • Streamline accounting and inventory management to boost productivity.
  • Eliminate duplicate data entry.

In 2015, Old Chang Kee sought to take their productivity and growth further. Given increasingly stringent Singapore labour laws, Old Chang Kee realised they needed to achieve more with their existing workforce by automating key processes.

One aspect they decided to focus on was their accounts and inventory management. Old Chang Kee was then using disparate software to manage their accounts and inventory. This resulted in:

  • Tedious manual reconciliation
  • Duplicate data entry
  • Productivity losses
  • Employee overtime 

“We needed to replace our previous solutions, and get an integrated software to help us save time and improve productivity,” explains Song Yeow Chung, group financial controller of Old Chang Kee Ltd.

“By automating key processes, we’d be able to do more with our current workforce," he adds.

Microsoft Dynamics NAV (now Microsoft Dynamics 365 Business Central) quickly became Old Chang Kee's top choice for several reasons: it was an intuitive, self-contained enterprise resource planning (ERP) system that wasn’t too complex for users.

At the same time, Dynamics NAV was a cost-effective solution that'd help save time and boost productivity. Plus, it was relatively easy to customise NAV and implement to meet their needs.

Old Chang Kee was also impressed by AFON’s proven track record in Microsoft Dynamics NAV.

“Compared to other vendors, AFON provided practical examples of how Microsoft Dynamics NAV could help us,” says Yeow Chung. “Their consultants also presented technical information in clear yet concise layman terms, so our senior management could understand what Microsoft Dynamics NAV could do.”

After implementing NAV, Old Chang Kee saw functional benefits in key areas. For example, they reduced the time spent on financial close by 25%, automated warehouse picking processes, and eliminated duplicate data entry in procurement.

“We saw a big increase in accuracy. Also, in terms of logistics, we can now do route and list picking all in the system,” says Yeow Chung. “Previously, we had to do this manually, which was time consuming.”

Delighted with the results, Old Chang Kee tasked AFON with managing and improving their infrastructure, including getting Microsoft Cloud to help them scale with
greater flexibility. They're also looking forward to using NAV in their future plans, such as an upcoming manufacturing plant in Johor Bahru, Malaysia.

The Result

Old Chang Kee gained significant time and manpower savings in departments like logistics, finance, and more. By investing in NAV and Microsoft Azure, they also set up a foundation they could scale their business with.


Gain in departmental time-savings
Reduction in overtime
Duplicate Data and Retention
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“We want to thank AFON for helping us successfully implement Microsoft Dynamics NAV. Our new system has enabled us to achieve significant time and manpower savings in key departments.”
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Song Yeow Chung
Group Financial Controller, Old Chang Kee Ltd Group

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